FAQs

We want to make arranging a funeral easier and less confusing so we've put together a list of Frequently Asked Questions to help. If you can't find the answers you're looking for, our friendly support team are available 24/7 either online or over the phone.
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About Tyde

What area do you cover?

We offer nationwide coverage to mainland England.

What are your business hours?

We’re open 24 hours a day, 7 days a week.

Can you take over from another funeral director?

If you have existing arrangements with another provider and need to change, please contact us on 0333 444 2211 – we’ll be able to advise you on the next steps.

Why are you more affordable than other funeral providers?

Unlike other funeral directors, we don’t mark up any of our products. This means you get the fairest price on coffins, flowers and even the crematorium. We charge a fixed fee for our services and that’s it – no hidden extras, no surprises.

How can I arrange a funeral with Tyde?

You can arrange a funeral with us anytime, anywhere simply by clicking the ‘Arrange Now’ button on our website. Alternatively, you can call our friendly team on 0333 444 2211 to make arrangements by phone – we’re available 24/7.

Funeral Services

What is an Attended Cremation Service?

An attended cremation is a traditional funeral service with a cremation afterwards. The service can be attended by friends and family and is usually held at the crematorium in a dedicated chapel area. This can be religious or non-religious.

When you book with Tyde, our dedicated team can help you plan the order of service exactly as you wish.

To get started, click here.

What is a Direct Cremation?

A direct cremation is a cremation without a funeral service.

Direct cremations are ideal for families looking for a less expensive alternative to a traditional funeral.

As well as keeping costs down, direct cremations give families more time and freedom to arrange a memorial service that’s right for them, when they feel ready.

For more information on Direct Cremations, click here.

What happens at a cremation?

Although every funeral service is unique, the sequence of events on the day is usually along these lines:

  1. Guests meet at the crematorium.
  2. The hearse arrives. Close family members might choose to arrive in a limousine which follows the hearse on its journey to the crematorium.
  3. Guests are seated in the chapel shortly before the service begins.
  4. The coffin is brought in and positioned on a raised platform at the front of the chapel.
  5. The service is held. This usually lasts around 30 minutes and can incorporate readings from close family/friends, songs, hymns, prayers and additional music.
  6. Committal begins. To signal the end of the service, some chapels will have curtains which close around the coffin, or the coffin may be lowered into the floor.
  7. Guests are led out from the chapel.
  8. A wake is held (optional).

When you arrange an attended cremation with Tyde, our team will work with you to create a meaningful order of service at no extra cost.

What if I can’t afford to pay for a funeral?

We know that paying for a loved one's funeral can bring financial pressure at an already tough time.

Depending on your personal circumstances, there’s a range of options available which could help cover some or all of your funeral costs.

For more information, visit our ‘help with funeral costs’ page here.

How many people can attend the funeral?

You can choose how many people you’d like to attend the funeral. Crematorium capacity can vary from 50–350 depending on where the service is being held.

When arranging a funeral with Tyde, our online booking platform displays capacity for each crematorium in your location search results.

Please note: Covid-19 restrictions no longer limit the maximum number of attendees permitted at funerals. Instead, the number of attendees is determined by how many people the venue can safely accommodate with social distancing measures in place.

Who can lead the service at a funeral?

Funerals are usually led by a celebrant. This is a qualified person who officiates funeral services.

When you arrange a funeral with Tyde, we offer 2 options when it comes to choosing a celebrant:

  1. Civil celebrant
    Civil celebrants aren’t closely linked to any specific religious beliefs and but can incorporate some religious or spiritual elements to the funeral service such as prayers and readings.
  2. Humanist celebrant
    Humanist celebrants focus on the individual’s life, celebrating the life that has been lived whilst respecting the life that has been lost. Humanists offer a completely non-religious service.

If you choose one of our celebrants, we’ll arrange for you to speak to each other (either in person or via video/phone call) before the funeral to help make the service more personal.

Can I arrange my own celebrant independently?

Sure. There is no obligation to choose a celebrant when arranging a funeral with Tyde – you can simply click ‘No’ at the ‘Do you need to someone to lead the service?’ step.

Some families may also choose to give this duty to a family member or close friend – this is a very meaningful gesture and can make for a more personal service.

Whichever option you choose, we’ll support you in creating a memorable order or service.

What shall I put in the Order of Service?

An order of service is a booklet which tells guests what will happen during the ceremony.

It usually includes a front cover, a schedule for the day, along with readings, songs, and photos of the person who has died. You may also wish to include details of the wake if you’re holding one after the service.

Our design team will help you create the perfect order of service – you can send us pictures, poems, songs or you anything else you’d like to include.

We can send you a mobile-friendly version, get them printed and delivered, or both!

Do I need to buy flowers for a funeral?

Flowers are often regarded as a fitting tribute to the deceased. However, the decision to include them with the funeral is completely up to you.

Did you know: We don’t add mark-up to any of our flowers so you can be confident you’re getting the best price with Tyde.

What is a pre-paid funeral plan?

Pre-paid funeral plans allow you to arrange and pay for your funeral in advance. Payments can be made upfront or spread out into monthly instalments.

One of the main reasons people choose a pre-paid funeral plan is to relieve their loved ones of any financial responsibility when they pass away. Another reason is that it allows people to secure today’s prices and protect them from inflating funeral costs.

Tyde funeral plans are launching in 2022. To register your interest, please click here.

Other

How do I register a death in the UK?

Before a funeral can take place, the deceased’s death needs to be registered. This should be done within 5 days of the date of death.

If the death has been reported to the coroner, you cannot register it until the coroner's investigations are finished.

To register a death in the UK, please visit: https://www.gov.uk/register-a-death

What is an obituary?

An obituary is a written announcement of someone’s death. It usually includes a summary of the person’s life as well as details of the upcoming funeral. You may also want to include a special message or poem.

When you book with us, you can create a free online obituary called a Tyde Page. Here you’ll be able to:

  1. Write an obituary and add a photo
  2. Share details of the funeral service such as: date, location, and dress code
  3. Collect donations for a chosen charity / to help with funeral costs
  4. Share details of the wake (if you’re having one)
  5. Receive comments from family and friends

You can turn your Tyde Page on/off at any time by logging into your Tyde portal.

Where can I scatter ashes in the UK?

Scattering ashes is legal almost anywhere in the UK, providing you have the landowner’s permission.

There are many different places you can choose to scatter ashes. Some popular choices include:

  • Private land
  • Rivers, lakes, and the sea*
  • Mountain or hilltops
  • Sporting venues
  • Cemeteries or churchyards

*If you’re planning to scatter ashes over a river or in the sea, it is recommended that you check with the environmental agency first.

What can I do for a memorial service?

Often seen as a celebration of a life, memorial services can take place anywhere and anytime. There are no set rules to follow, and you may wish to hold more than one, for example: on the anniversary of death, or on a special birthday.

Some popular ideas for a memorial service include:

  • A private venue which was special to your loved one. Perhaps they were a member of a sports or social club.
  • Local village hall
  • Church or crematorium chapel
  • A family home

You may also choose to create keepsakes to help others remember the service and the life of your loved one. Another popular idea is a memory book for guests to write messages in – this can help remind you of the significance your loved one had in others’ lives.

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